Terms and Conditions
Prior to making a booking enquiry, please make sure that you have read these terms and conditions.
The following information will help you understand what to expect during your stay at our apartment. Thank you for respecting these property rules which are intended to make your stay more enjoyable.
Payment and Booking Terms
Rates are shown on our website – and will be reconfirmed as part of your initial enquiry. Rates are negotiable for long term rentals (over four weeks). Your initial booking enquiry will be followed up by a formal e-mail from us. In this e-mail we will confirm the availability of the apartment and request the following information:
1-The names and ages of all occupants who will be in the apartment during your stay.
2 -A cheque for 25% of the total balance – (your deposit)
3- A separate, returnable cheque for £150 - a security deposit to cover any breakages, losses and/or damages. This will be refunded to you after your stay unless we are advised by our management company of any breakages, losses or damage which have occurred during your stay.
Items 1 & 2 must be received by post (we recommend to send them recorded) within 14 days of the issuing of the booking form. The remaining 75% of your balance and item 3 must be paid in full at least eight weeks before the start of your stay. We reserve the right to cancel your booking should any of these terms not be met.
Cancellation policy
Air Conditioner/Heating: Electricity in Portugal is incredibly expensive as compared to many other countries, so we aim to be careful with our consumption. Please be sensitive with your usage. Please remember to turn off the Air Conditioner / Heating before you leave the apartment each day, for both safety reasons and to minimise excess charges. Closing the room doors allows for quicker cooling or heating of the room to your desired temperature. Dropping the security blinds is also an effective method for keeping the apartment cool.
Beach Towels: Bring own beach towels with you as they are not provided.
Breakages, Losses & Damages: Any breakages, losses or damages are the responsibility of the occupant and will be deducted from the security deposit. Please ensure that any breakages or damages are reported to our property manager as soon as they occur so that they can be resolved in time for the next guest. For hygiene reasons, a wet bed will result in your being charged for a new mattress. All items in our apartment have been inventoried and this will be checked by our management company following your departure. In the rare event of any missing or damaged items, we reserve the right to deduct the replacement or repair cost from your security deposit.
Check-in / Check-out Times: Check-in - after 2:00 pm. Check-out - 10:00 am. This allows time to properly clean the apartment before our next guests arrive. However where possible (e.g. in the event that no guests are staying immediately prior to or after you) we will aim to be flexible. You will be able to leave packed cases in the apartment should your travel times require this.
Cleaning: The apartment and its contents must be left clean and tidy at the end of the rental period (e.g. dishes washed, all garbage removed). Any excess cleaning charges may be deducted from the security deposit.
Dishwasher: Please remember to wash your dishes. Instructions for use of the dishwasher can be found in the welcome booklet in the apartment. Salt is critical to avoid damage to the dishwasher, due to the water in Portugal. This will help us maintain our high standards and keep maintenance costs down. The necessary supplies are available at all supermarkets.
Garbage/Rubbish: Please remember to take the garbage out daily to avoid ants and bad odours.
In Case of Problem(s): We fully expect you to be very happy with the accommodation and amenities provided. However, if you encounter any difficulties during your stay, please contact our property manager immediately so that a resolution can be found. We will provide you the contact information with your final booking package.
Insurance: Travel Insurance is advisable on any holiday, including this one. All occupants are responsible for ensuring that they have adequate Travel Insurance and a 24 hour emergency telephone number. The use of the accommodation and amenities are offered on the condition that they are used entirely at the occupant's own risk. We cannot accept responsibility for accidents, injuries, illness, death or loss or damage to users' or visitors' property or belongings, including motor vehicles, however caused. It is a condition of the booking that the clients take out independent travel insurance.
Keys: Keys to the main apartment building are provided in advance of your arrival at the apartment. We request you return the keys as specified within the information provided as part of your booking confirmations. If you fail to do so, we reserve the right to deduct the replacement cost of any keys from your security deposit.
Long term rentals: Longer term rentals will be considered, especially in the winter months. Rates for rentals over four weeks are negotiable and the occupant(s) will be responsible for utility bills and their own cleaning during such rentals (unless otherwise agreed).
Maid Service: The apartment is self catering and our maid service will prepare it for your arrival. Our maid service will then visit the apartment every seven days following the commencement of your stay (short holiday lets). In the event that you require more regular maid service this can be provided for a supplement charge (please advise at time of booking- or minimum of 6 weeks prior to the start of your reservation).
Noise: Our apartment is located in a semi-residential location, offering privacy and tranquillity. Therefore in order to respect the other guests and our neighbours, we ask that noise be kept to a reasonable level. Your stay may be terminated should our management receive any complaints on this issue.
Occupants: Strictly limited to those listed on the booking form which will be sent to you following your initial booking enquiry. Maximum number of occupants is 6 (plus up to 2 small children/infants if previously agreed with ourselves). No pets allowed. Admission will be refused or terminated if this condition is not met.
Security: Please ensure that all doors and windows are locked, and all of the security blinds dropped on every occasion that you leave the apartment. This not only helps security, but also keeps the apartment cool. The front door of the apartment must be locked with the key. A video entry system is in place should one of your party be outside without a key! Please also ensure that the garage door is securely closed following each use. At the end of your rental period the garage fob must returned as per the instructions that we will provide (non compliance with this request, that results in the need to obtain a duplicate, will result in a replacement cost that will be deducted from your security deposit) . A safe is provided for your use during your stay.
Self-catering: This accommodation is booked on a self-catering basis. You will need to provide your own groceries and household goods, e.g. soaps, shampoo, detergents, toilet paper etc. You will also need to wash your dishes and take out your garbage.
Smaller parties: The rates offered for parties of three people or less are available strictly for smaller parties. Our property manager will be aware as to how many people should be staying in the apartment at any particular time. Your stay may be terminated if you have booked the incorrect number of people into the apartment.
Smoking: No smoking inside apartment. Please restrict smoking to the balconies/terrace. Damage from cigarette burns will be charged at full replacement cost.
Sunbeds: The sunbeds (loungers) found on our terrace are intended for private use at our property only. Please do not take these down to the beach. You will find an assortment of beach equipment in the garage for you to borrow if you wish.
Suntan Oils / Creams: Please take care not to sit on apartment furniture and bedding when using these products. We appreciate your cooperation to maintain the high standard of the apartment for your next visit.
Utility Charges: Please try to avoid excess use of electricity and water. Turn off all air conditioning units when you are leaving the apartment each day.
Washing Machine, Fridge, Microwave, etc: Manuals for these (in English) are provided in the apartment's guest book.
Please note that the property owners and our management representative reserve the right to refuse admission to the apartment, or to terminate your stay, should any of these terms and conditions be breached.